Features

Everything between the first ring and your callback

The receptionist handles the first conversation. The dashboard makes sure the job reaches the right person with the details intact.

What a caller experiences.

On the call

Answers in your business's name: A greeting you write, in a voice you choose, in English or French.
Uses your approved information: Services, hours, service area, FAQs and policies. Prices are quoted only if you wrote them down.
Asks the right follow-up questions: Name, callback number, address and a description of the problem — one question at a time.
Recognises urgency: No heat, an active leak or a sewage backup is flagged urgent using rules you can extend for your trade.
Books visits: With Google Calendar connected, it offers open times and books the one the caller picks. Otherwise it takes a request for your team to confirm.
Transfers with a briefing: To the number you choose, when a caller asks for a person. Your team member hears who it is first; if nobody picks up, it takes a message.
Screens out spam: Robocalls, sales pitches and scams are ended politely and never alert you. Block any number in one click.
Knows your holidays: Your province's statutory holidays or the main US holidays, plus your own closed days, so callers hear you are closed — and it never books those days.
Knows returning customers: A past customer's details and open appointment are on hand, confirmed with the caller rather than read out to whoever is calling.
Quotes your service call fee: If you set one, it mentions it when callers ask about cost and before taking a visit.

What your team gets.

A lead, not a voicemail: Caller, callback number, what they need and how urgent it is, linked to the call it came from.
A written summary and transcript: Read what was said instead of listening back. Transcripts are erased on the schedule you set.
Alerts to the right people: Email and text alerts per person and per event, with quiet hours that urgent calls can override.
A simple pipeline: New, contacted, qualified, booked, won or lost — with notes, assignments and follow-up reminders.
Repeat callers recognised: Calls from the same number are attached to one contact with their full history.
Daily and weekly summaries: A short email with the counts that matter, taken straight from your call records.
Texts the caller back: Optional: a confirmation from your number when they left their details, or a "sorry we missed you" when the call dropped.
Sends leads to your other tools: Every lead, call or appointment request to Jobber, Housecall Pro, ServiceTitan or a spreadsheet through Make or Zapier.

What the owner controls.

Roles for your team: Owner, administrator, manager and staff, each with clearly limited access.
Usage you can see: Minutes used against your plan, with a warning at 80% and no overage charges.
Your data, your choice: Recording is off unless you turn it on. Export everything to CSV or JSON whenever you like.
Self-serve billing: Change plan, update your card, download invoices or cancel without contacting anyone.
An activity log: Sensitive changes — settings, team, billing, exports — are recorded and cannot be edited.
Your number stays yours to move: Forward your existing line, and port your number away if you leave.
Sets itself up from your website: Point it at your site and it fills in your services, opening hours and service area for you to check.

Being straightforward

It does not contact emergency services or replace an emergency line.
It never says a visit is booked unless it is on your calendar; otherwise appointment times are requests your team confirms.
It does not diagnose problems or give safety, legal or financial advice.
It does not send marketing messages. Callers only get a text about their own call, and only if you switch that on.
It does not guarantee more revenue or that no lead will ever be missed.
It does not answer beyond the minutes in your plan; you are warned before that happens.

Tell it your services and hours, pick a number, and forward your line. You can read every call and change anything it says.